IN SWITZERLAND ?

  •  Order without worries, return costs are refunded with a gift card !
  •  Parcels are shipped within 48 hours (2 business days), allow 1 to 3 business days to receive your parcel.
  •  Delivery charges are CHF 9.- and are free of charge from CHF 150.- worth of purchases.

OUTSIDE SWITZERLAND / IN THE UNITED STATES ?

  •  Order without worries, return costs are refunded with a gift card !
  •  Parcels are shipped within 48 hours (2 business days), allow 2 to 5 business days to receive your parcel.
  •  Delivery charges are CHF 14.- and are free of charge from CHF 200.- worth of purchases.

RETURNS & REFUNDS

HOW DO I RETURN OR EXCHANGE AN ITEM ?

  • You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The item should be unworn, unused, unwashed and not modified or deteriorated in any way. The item must be returned in its original condition and packaging in order to be reimbursed.
  •  We do not provide a standard exchange service. If you wish to order an item in a different size, a different design or another color, you can place a new order in our online shop.
  • Regarding return costs, we invite you to scan the receipt and send it by email at contact@unchicfou.com with RETURN as your email object along with your order number. Upon receipt of your email, the full amount of the return costs will be reimbursed by an e-gift card valid for a full one year on our e-shop.

WHEN WILL I RECEIVE MY REFUND?

  •  Please note that refunds can take up to 5 to 10 business days to show on your account due to varying processing times between payment providers. With international returns, it all depends on the return method chosen. We advise you to keep the tracking number for your return in a safe place in every case.
  •  Allow our logistics team a few days to process your parcel once it shows the ‘delivered’ status. You will receive an email to inform you when the refund has been made.